I am in organizational hell

I need help! I try to subscribe to the GTD philosophy, but I kind of want an electronic way to manage my actual job function. I am involved in customer support as well as a little sales so sometimes I am waiting for the phone to ring but often I have next actions etc. Is there software out there that lets me easily manage a project. I want something that historical, not just planning. I am looking for something that will let me take simple notes under a given project, and then from those notes i want to be able to create tasks and subtasks. So when I go to a particular project I can see all the steps I have taken, all the steps i have yet to take and notes that are important chronologically and project-wise but not actual tasks? The way I accomplish this now is a horrible combination of using 30boxes.com for tasks that require scheduling, freemind for tracking actions i have taken, and just the simple outlook task manager for freeform task lists.... but getting them coordinated is so manual and tedious that I end up not doing it and then missing steps and milestones.

Beyond this I have now thrown a PDA phone into the mix and started to abandon my hPDA.... I am really am organizationally screwed at the moment!

Any thoughts???


-c